Refund Policy

Amid health and safety concerns related to COVID-19, there are certain products that cannot be returned until further notice. These returns are handled at the discretion of the manager, usually in the form of store credit.

ADM Skincare monitors return activity for abuse and reserves the right to limit returns or exchanges at ADM Skincare in all instances. All returns are subject to validation and approval at ADM Skincare’s discretion. Any finding of abuse of our policies shall be at our sole discretion and is not appealable. We are not obligated to disclose our reasons and methods, other than to inform the consumer that the refund request is being refused for abuse of our return policy. 

ACCIDENTAL PURCHASE RETURN POLICY IS ADDRESSED BELOW. 


THIS POLICY UPDATE IS EFFECTIVE FOR ALL PURCHASES MADE ON AND AFTER JANUARY 1, 2022.


Our goal is to help you find the products that are the perfect fit for your skin, health & lifestyle. We hope you will be completely satisfied with your products and we will accept any full-sized product for a return (no exchanges), if it is at least half full and received within 30 days of initial purchase.


All returns must be received at our facility within 2 weeks of the return label being emailed - otherwise, we will not be able to authorize the full refund or send out another return label. Any Reward points associated with returned items will be deducted from your points total and will no longer be available for redemption.

We monitor return and refund activity and reserve the right to limit or refuse a return or charge a return processing fee if we find that our policies have been abused. Any finding of abuse of our policies shall be at our sole discretion and is not appealable. We are not obligated to disclose our reasons and methods, other than to inform the consumer that the refund request is being refused for abuse of our return policy.


We are not responsible for any damage, defect, material difference, or loss of orders that are delivered to a forwarding company. We will not offer replacements or refunds for orders that have been delivered to a forwarding company. If a package is lost or damaged after being received by the freight forwarder, it is the responsibility of the freight forwarder, so contact them directly.


What is your international return policy?
We do not accept international returns.


Can I exchange my item for something else?
Unfortunately - we do not offer exchanges on any items.

What are the steps to return products?


1. CONNECT WITH CUSTOMER CARE
If you want to return or exchange an item purchased online, please contact Customer Care to initiate your return at myskin@admskin.com or text 212-229-0007 to provide the order number. Our Customer Care Team will be happy to assist with a complimentary return label for returns that meet our policy requirements. It is important that you contact Customer Care before you send in a return. We are not responsible for returns lost in transit that have not been communicated to Customer Care.


2. COMPLETE THE RETURN FORM & PRINT THE PRE-PAID LABEL
Return labels will be sent to the email address attached to your original order unless otherwise specified. Returns can only be processed if our Return form is included, and the desired action is specified.

Download our return form here and include it in your package.

3. PACK YOUR RETURN

Please safely pack the products and include the return form. Affix the prepaid return label to the box and ship it back to us by bringing the return to the carrier on the return label.

All returns must be received at our facility within 2 weeks of the return label being emailed - otherwise, we will not be able to authorize the full refund. 

I purchased your products from an authorized retailer. Can I return them to you?

If the products were not purchased directly through our website, we are not able to process a return. However, if you have specific questions, please email us at myskin@admskin.com, and we will assist you.

Can I return kits, sets, bundles, or duos? 

Kits, sets, bundles, or duos are only eligible for returns if all the pieces of the kit, set, bundle, or duo are included in the return. Returns received that have not been discussed with Customer Care that are not in compliance with our Return Policies will be held for 7 days until we receive the return form. If outside the 30-day return timeframe, products will be returned to the sender at their expense or donated.

What if I received an order with broken items, missing items, or my package is missing?

Please contact Customer Care as soon as possible after receiving your delivery or when you notice a package is missing after receiving our delivery confirmation email. For missing packages marked delivered to the address on the order, we require a minimum of 2 business days to file a claim with the carrier before sending a replacement. We are unable to assist with items that arrived broken and/or missing outside of the 30-day return policy timeframe and without a photo of the broken items and/or package. We are unable to assist after 15 days from when a package is marked as delivered. Any broken or damaged package will need to be returned to our facility for further investigation. From there, our team will send a replacement to your original address.

Policy for Accidental Purchase

We understand that sometimes you may change your mind or make a mistake when shopping online. That’s why we offer you a hassle-free way to cancel your order within 24 hours of placing it. However, we also ask you to respect our policy and avoid chargebacks, as they are costly and time-consuming for all parties.

Here’s how our policy works:

  • If you want to cancel or return your order, please contact us as soon as possible at myskin@admskin.com or TEXT: 212-229-0007. Provide your order number and the reason for your request.
  • If your order has not been shipped yet, we will cancel it and process a full refund to your original payment method. You will receive a confirmation email with the details. Please allow 5 business days for the refund to appear on your statement.
  • If your order has already been shipped, you can still return it to us within 30 days of receiving it. The item must be in its original condition and packaging. You will be responsible for the shipping costs and any taxes or fees. Once we receive and inspect the item, we will process a full refund to your original payment method. You will receive a confirmation email with the details.
  • If you do not contact us within 24 hours of placing the order, or if you do not return the item within 30 days of receiving it, we will assume that you are happy with your purchase, and no refund will be issued.
  • If you initiate a chargeback without following our policy, we will dispute it with your credit card company and provide them with proof of your purchase and our policy. This may result in extra fees, delays, and penalties for you. We strongly advise you to contact us first and let us handle the refund instead of initiating a chargeback.
  • If you have already initiated a chargeback with your credit card issuer, you will have to reverse the dispute in order for us to apply our policy.

We value your satisfaction and trust and want to provide you with the best service possible. If you have any questions or concerns, please feel free to contact us at any time. Thank you for choosing admskin.com; we hope to serve you again.